Why doesnt this ever work properly?

Kind of surprised that Apple put this garbage out. I need to talk to someone who is in another country and we try to Facetime from Mac to Mac, and it literally takes us 6 or 7 tries before the connection works. Seriously? I realize there are other video chat options out there, but when I pay for one I expect it to work most of the time. Very disappointed...

TomGoogle about FaceTime, v1.0.2